Boutique Etiquette & Policies

To our Valued Guests

Your appointments are important to all of us here at Flawless. Time reserved for an appointment is especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours’ notice for adjustments to your appointments and for cancellations. All our policies are designed to make sure that your experience at the spa is one of a kind and dedicated to you. Please be courteous of our time and yours. <3

When you schedule your appointment with us, you are agreeing to these policies. 

Cancellation Policy For Our Guests

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to get seen. We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:

Notification given at least 24 hours prior to your appointment will receive no charges.

Notification given less than 24 hour prior to appointment time will result in a 50% service.

Failure to show up for your appointment will result in a 100% charge of the reserved service amount.

Cancellation Policy For Our Membership Guests

If you are a Flawless Esthetic Boutique Member and need to cancel within a 24 hour period, your cancellation fee may be waived at the discretion of your Service Provider.

Confirmation Texts

As a courtesy, we will send out texts leading up to your scheduled service to confirm your service appointments prior to your appointment date. We do understand how easy it may be to forget an appointment therefore all our appointments are confirmed 48 hours prior via text/email for your convenience. Please ensure that we have your current phone number & email address on file. It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid the cancellation fees.

Boutique Etiquette: Arrival

Please arrive at your scheduled appointment time. New clients will have a form to fill out and a consultation will be done before starting your service. This is factored in to your appointment time so that you do not have to arrive earlier. Arriving early will not guarantee your service will start before your scheduled appointment time. Please call ahead to check if your service can be started before the scheduled time.

Boutique Etiquette: Guests

Must be at least 18 years old to receive spa services. Anyone under 18 years of age, that enters the Spa for services, must be accompanied by a parent or guardian OR have a signed consent for services. 

Boutique Etiquette: Late Arrival

We understand that it can be difficult at times to arrive on time for appointments. Please call and let us know if you will be late. We will try our best to accommodate you; however, out of respect for other clients’ time, we cannot guarantee the full service time if you are late. We will do what we can in the time allowed.

Boutique Etiquette: Spa Environment

Thank you in advance for speaking softly & silencing your cell phone while within the spa. Children are welcome with a scheduled appointment. However, we do request that children do not accompany you for your spa service, unless they are able to act in accordance with the spa rules, please understand that there are others in service as well.

Boutique Etiquette: Your Comfort

This is your time and you should enjoy your experience to the fullest. Whether it is the room temperature, the amount of massage pressure, or volume of music, just tell us, this appointment is all about you and we want to offer you the best.

Service and Satisfaction

In the event that you are not satisfied with your service, we ask you to please contact us within 7 days of that service. We would like every opportunity to meet and exceed your expectations, as we value you as a client.

Gift Certificates

These can be purchased online, inside the boutique or by phone order. Expiration is 1 year from the purchase date.  Gift Certificates are not redeemable for cash and are nonrefundable. Gift Certificates must be present at the time of service and cannot be used for gratuity.


All Packages purchased are not redeemable for cash, are nonrefundable, and non-transferable. Packages must be used by the expiration.


All prices are based on starting prices only. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time.


We accept all major credit cards, Venmo, check, cash, & Flawless Esthetic & Boutique gift certificates.


Gratuity is not included. Tips typically average 15% to 20% of your service total and are appreciated! <3

Product Return Policy

Products must be returned within 7 days, (no exceptions), with the full value returned in the form of a gift card, which can be redeemed for other Boutique products. Products must be in original packaging, unused, unopened, to receive full credit. Products with some use and original packaging, will receive 50% of the product value in the form of a gift card. All returns must be valid.

Lost or Stolen Items

Flawless Esthetics Boutique and service providers are not responsible for lost or stolen items. Please keep all personal items with you. 

Refusal of Service

It is at the Spa's discretion to stop a service or refuse a service, if the service provider feels unsafe, mistreated, or harassed (verbally or physically) by a client, or if the service is not appropriate for the client, depending on the clients information provided at the time of consultation, medical history, injuries, or composition.